Refund policy

Online Orders Return Policy

At Jeid Studio, we offer a carefully curated selection of high-end furniture, art, and decor. Many of our pieces are custom-made or sourced exclusively, and we work with vendors who are known for handling each purchase with the highest level of care.

Furniture (Sofas, Chairs, Tables, etc.), Lighting, Mirrors, Rugs & Art Custom Orders

Final Sale: Due to their made-to-order nature, all furniture, ceiling or wall lighting, rugs, mirrors, lamps, art and custom pieces are non-returnable. Once a custom order is placed, it immediately enters production and cannot be canceled, changed, or refunded. Before purchasing, please refer to our Measuring Guide to ensure your new piece fits properly. Jeid Studio is not liable for any purchases that do not adequately fit through doorways, stairwells, or in a room.
Upholstery & Rendering Disclaimer: Many of our upholstery pieces are rendered in designer-selected fabrics to show you how the pieces will look in context. We encourage you to order samples from our Fabric Library so you can see and feel fabrics in person before placing your order. Please note that slight variations may occur between the rendering and the finished piece; such variations do not warrant a return.

Accessories & Small Decor (Vases, baskets, tabletop decor, sculptures and decorative objects)

Eligible for exchange or store credit within 14 days of receipt. Items must be returned in original condition and with original packaging.
Returns will not be accepted for damages caused by improper installation, misuse, or failure to follow care instructions.

Final Sale

Clearance and items marked “final sale” are not eligible for return.

How to Initiate a Return

Visit jeidstudio.com and log in to your account.
Go to Order History and select the item you'd like to return.
Click Request Return and follow the prompts to submit your return request.

Once submitted, our team will review your request. If the item is eligible, we’ll provide return shipping instructions.

Eligible items may be returned to our showroom or shipped back to us in original packaging within the 14-day return window. Customers are responsible for return shipping costs. We recommend using a trackable shipping service. Please note that original shipping fees are non-refundable.

Customers are encouraged to purchase shipping insurance for eligible returns. Jeid Studio is not responsible for any loss or damage that may occur during the return transit.

All returns must be in their original condition and include original packaging.

Return Address:

Jeid Studio
Attn: Showroom
2940 Grand Prairie Pkwy Suite 100
Waukee, IA 50263

Gift Receipts: For eligible items returned with a gift receipt, we offer store credit within the designated return window.

Cancellations: No cancellations will be accepted after an order has been submitted.

Damaged or Defective Items: If your order arrives damaged or defective, contact us with photos within 48 hours of receipt. Our team will respond within two (2) business days to resolve the issue, which may include offering a repair or replacement.

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Showroom Return Policy

Furniture, Lighting, Rugs, Mirrors, Lamps, Art & Custom or Made-to-Order Pieces

Final Sale. These pieces cannot be canceled, changed, or returned.

Accessories & Small Decor

Eligible for store credit within 7 days of purchase. Items must be unused and with original price tags.

Final Sale Items

Clearance and items marked “final sale” cannot be returned.

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At Jeid Studio, we understand that returns are sometimes necessary. Our team is here to make the process as smooth as possible—please don’t hesitate to contact us with any questions or concerns. Thank you for choosing Jeid Studio!